1. Exchanges will not be issued to "buyers" remorse.
    2. All inquiries should be directed within 30 days of purchase in writing to Colors Duty Free Jewellers.
    3. As per our exchange policy, all items must be in original condition, and no merchandise will be accepted without an authorization number from Colors Duty Free Jewellers. Any defect on the item will result in a void exchange.
    4. Special Orders are non-refundable.
    5. Any item purchased that is lost or stolen, or mysteriously disappears in whole or part while in your possession shall not be covered under our guarantee.
    6. On disputed items, Colors Duty Free Jewellers will only accept appraisals done by an independant appraiser, one who does not buy or sell loose precious gems or jewelry.
    7. All refunds are subject to 10% re-stocking fee.
    8. Consumer will pay all the necessary shipping charges on exchanges.
    9. All watches sold by Colors Duty Free Jewellers are covered by the manufacturers international warranty and therefore are not returnable. In the event of service needs, please refer to the manufacturers authorized service center.

For questions regarding the Colors Duty Free Jewellers Return Policy, please call 1-305-921-9080 or contact us at You can also Leave a message a representative will usually respond immediately during store hours.